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Fizabox Limited (trading as Fizabox Ltd) is a company registered in the United Kingdom under registration number SC660681 and our registered address is 130 Old Street, London, EC1V 9BD, United Kingdom.

We are an official retailer working directly with the brands themselves or their licenced distributors, often through long standing partnerships.

To enable us to offer you a wider and more diverse range of products we also work with a number of carefully selected Concession Brands.

Our main distribution centre for orders fulfilled by Fizabox is situated in the UK enabling us to offer a wide range of delivery options to suit the needs of our customers globally.

Fizabox is in the early stages of building a solid foundation to become the largest online retailer of premium beauty products in Europe and one of the fastest growing retailers in the world.

Launched in 2020, Fizabox was founded to meet the increasing requirements of beauty customers to research, review, compare and buy the leading beauty and health products.

After more than 1 year of trading, the company’s success is unrivalled within the beauty industry.

Our Mission

“To provide customers with an exciting shopping experience, superior service and a fine selection of affordable, high quality beauty products, and Asian fashion and lifestyle products.”

Fizabox’s future business strategies are to continue striving for a perfect customer experience to maintain our competitive edge, to build strategic alliances with premium brands, and to grow and develop our talents to maintain our business success.

Our Promise

We want the best for our customers, so we’re offering 100% Satisfaction Guaranteed on your entire shopping experience.

RETURNS

Returns and Exchanges If you’re dissatisfied with a purchase from Fizabox, you can send it back to us within 14 days for an exchange or return. The issue can be size or colour or anything at all. Your satisfaction is our concern, so if for any reason you’re unhappy with a product, you can talk to us.

SHIPPING

Shipping if you do not receive your order within the estimated delivery time, please contact our Customer Service Team. Lost shipments will be reshipped to you without extra handling or shipping fees.

REFUNDS

Store Credit Refund for convenience, we issue refunds in Fizabox Credit, which will be credited to your Fizabox account immediately. Fizabox Credit can be applied on your next purchase.

QUALITY

Quality Fizabox stands behind the quality of our products. If you receive items that are defective or with flaws, from a small hole or tear to a broken thread or seam, please let us know and we’ll arrange for a free return or replacement item.

CONTACT OUR CEO

Contact our CEO if our Customer Service Team is unable to resolve an issue, or if you have suggestions or concerns about our service, you may contact our CEO, Joshua K. Lau. He’s always open to hearing from you.

CUSTOMER SERVICE

Customer Service Our Customer Service Team is always ready to assist you with any questions or concerns. We’re sometimes busy, especially during peak shopping seasons, but if you send us an email, we’ll reply within 2 business days.